Daimler India Commercial Vehicles (DICV) held the second edition of its nationwide contest techXpert for the best service technicians from across its BharatBenz sales & service network, with more than 2,700 applicants in the initial stage. Nine teams competed in the two-day finals
held at DICV’s headquarters in Oragadam near Chennai, which involved theory and practical challenges alike. BharatBenz dealer representatives joined members of DICV management in the closing event on 20th December to honour the three teams that emerged as the best of the best.
Commenting on the occasion, Mr. Ramesh Rajagopalan, Vice President Customer Service, DICV, said: “techXpert underlines our people focus in
customer service – because our service technicians make the difference every day. We invest into their training and continuous learning to deliver our ‘ProServ’ customer experience at the BharatBenz workshops, helping our customers save time, money and resources.”
DICV’s branded ‘ProServ’ customer service initiative is an integral part of the BharatBenz trucking experience - speedy, effective and reliable. ProServ is designed to suit the specific needs of BharatBenz customers.
The techXpert contest kick-started in August 2018 with more than 2,700 service technicians participating in online tests on product and technical knowledge. The best participants were then clubbed into 34 teams, which completed further sessions at DICV’s three Regional Service training centers in Nagpur, Chennai and New Delhi. This second stage included realtime case studies covering process knowledge, overall complaint resolution approach, usage of special tools as well as adherence to safety guidelines and practices. The best-performing nine teams advanced to the techXpert finals held now, a tough competition over two days, based on advanced case studies, technical and decision making skills deploying DICV’s in-house online technical information platform ASCENT, diagnostic systems and application of tools.